All Cochlear recipients are a part of a family. A family connected by a common experience that is anything but common: an experience that is shared by over 400,000 extraordinary people who have received a Cochlear Implant. There are real advantages of being part of The Cochlear Family. It’s the quickest way to learn about new products, as well as customized upgrades to your specific sound processor. The Cochlear Family is designed to make your life easier, fuller, more joyful and more connected. Go to Cochlear.com/us/family to learn more and activate your membership today!
Exclusive Discounts and Promotions
As a member of the Cochlear Family, you’ll be the first to hear about new products and special promotions. You’ll also receive exclusive offers and unlimited access to the Cochlear Store.
Did you know that when you activate your Cochlear Family membership, you will also have access to myCochlear. It’s your one- stop shop for all things Cochlear, and is open 24/7. Here you’ll find the latest information on your Cochlear products, including warranty details and troubleshooting help.
Cochlear Online Store
The Cochlear Online Store lets you shop the widest selection of Cochlear accessories and gear, while our generous return policy and free shipping offers help your peace of mind. Cochlear strives to provide our customers with quality products at the best prices possible. As a member of the Cochlear Family, you’ll also receive exclusive promotions that can’t be found anywhere else. We make every effort to give our customers a level of service they will never forget.
A Cochlear Exclusive! Cochlear Celebration is a magical weekend filled with fun activities designed to bring the Cochlear community together to share experiences, lives, and successes. Past Cochlear Celebration venues have included the Walt Disney World Resort in sunny Orlando, Florida, San Diego Seaworld® and Disneyland® in Anaheim, California. Our events include social and education sessions with peers and experts who will enhance your life and inspire you.
We want you to experience life uninterrupted. So we created Hear Always, an exclusive program to expedite service to members who experience issues with their sound processor that significantly reduces time spent “off air.”
Personalized Customer Service
Have a question about your sound processor? Need information about an accessory or the status of your warranty? Our US-based call center can be reached at 1-800-483-3123 and has all of your personal hearing information at their fingertips so you get the answers you need — fast.
The Communication Corner
Make the most of your hearing with fun and engaging activities. From early listening skills to more effective everyday conversations, the Communication Corner supports the needs of children, parents and adults with hearing loss, as well as the professionals who serve them.
Care Service Plans
When your warranty expires, we are here to help Cochlear Family members protect their investment from the unexpected.
Cochlear Family members want the peace of mind that comes with knowing their equipment will be up and running whenever needed. Don’t let dead batteries interfere with your “on air” experience. Have fresh batteries shipped directly to you free of shipping fees, delivered on time every 90-days with a Battery Subscription Plan from Cochlear.
The Wire Newsletter
Our monthly e-newsletter, The Wire, is loaded with news and great stories.
To learn more about your Cochlear Family membership benefits and active your membership click here.